NHTSA Complaint #11577256 — 2002 TOYOTA SEQUOIA

Component/System Failed: The frame of my 2002 Toyota Sequoia has severely rusted, resulting in a gaping hole. It is available for inspection upon request. Safety Risk: The rusted frame jeopardizes my safety and renders the vehicle unsafe for use. Confirmation: A mechanic has confirmed the rust issue. Manufacturer Inspection: Toyota has not inspected my Sequoia’s frame. Warning Signs: There were no warning lamps or messages related to frame rust prior to the failure; it became evident during my recent inspection. The gaping hole in my Sequoia’s frame is not due to normal wear and tear but rather Toyota’s poor manufacturing practices. Shockingly, Toyota issued a “limited service campaign” for similar rust issues in other vehicles, but I was never informed. This lack of transparency is unacceptable. It is clear that Toyota’s decision to implement a limited service campaign, rather than a comprehensive recall, reflects a blatant disregard for the safety and satisfaction of its customers. By prioritizing cost-cutting measures over ethical responsibility, Toyota has failed to uphold its duty to consumers and the people who sustain its business. Toyota’s actions have revealed a disturbing trend of prioritizing profits over people. The company’s failure to adequately address known issues with rusted frames speaks volumes about its commitment to quality and customer satisfaction. Despite numerous complaints and documented cases of frame rust, Toyota’s response has been inadequate. I urge Toyota to take immediate action. Inspect and replace my Sequoia’s frame promptly. Prioritize consumers over profits. Restore my faith in the brand that I once trusted.