NHTSA Complaint #11035149 — 2012 VOLKSWAGEN GTI

ON OCTOBER 9TH, I ATTEMPTED TO START MY CAR. IT WOULD TURN OVER BUT WOULD NOT START. I HAD TO BE TOWED TO THE NEAREST VW DEALERSHIP. AFTER INSPECTION, I'M TOLD THAT THE TIMING 'MYSTERIOUSLY' ADVANCED AND DESTROYED ALL THE ENGINE VALVES. AND NOW MY ONLY TWO OPTIONS ARE TO EITHER REPLACE THE ENGINE OR THINK ABOUT BUYING ANOTHER CAR. MY CAR HAS LESS THAN 85K MILES, ALWAYS MAINTAINED AT A VW BRANDED MAINTENANCE FACILITY, AND EVERYTHING KEPT FACTORY STANDARD (NO AFTERMARKET OR THIRD-PARTY COMPONENTS). THANKFULLY THIS DID NOT OCCUR WHILE I WAS ON THE HIGHWAY EARLIER IN THE DAY. ACCORDING TO NUMEROUS ACCOUNTS BY OTHER VW OWNERS, THERE WAS A COMMON CULPRIT THAT LED TO THIS VERY SAME PROBLEM. MANY REPORT A DEFECTIVE TIMING CHAIN TENSIONER THAT BROKE AROUND THE SAME MILEAGE, WHICH THEN LED TO IMMEDIATE DESTRUCTION OF THE ENGINE. I CONTACTED VW HQ DIRECTLY AND PLEADED MY CASE. UNFORTUNATELY, THEY WILL DO NOTHING TO ASSIST ME FINANCIALLY IN REPAIRING/REPLACING MY CAR. NOW I'M SEEKING OTHER AVENUES TO HOLD VW RESPONSIBLE FOR KNOWINGLY INSTALLING DEFECTIVE PARTS ON THEIR VEHICLES.