NHTSA Complaint #11034588 — 2013 TOYOTA SIENNA

WHILE DRIVING HOME FROM THE TOYOTA DEALERSHIP FOLLOWING ROUTINE MAINTENANCE MY DRIVERS SIDE SLIDING DOOR OPENED WHILE TRAVELING AT SPEED. I WENT ONLINE AND LEARNED THERE IS A SAFETY RECALL ISSUED FOR MY VEHICLE FOR THIS PROBLEM. I CALLED THE DEALERSHIP AND SCHEDULED A VISIT TO HAVE THE PROBLEM FIXED. WHEN I ARRIVED THEY REFUSED TO MAKE THE REPAIR BECAUSE I HAD A BRUNO HANDICAPPED SEAT INSTALLED SO THAT MY WIFE, WHO IS HANDICAPPED, COULD ENTER AND EXIT THE VEHICLE. THEY SAID I WOULD HAVE TO HAVE THE SEAT REMOVED BEFORE THEY COULD MAKE THE REPAIR. I CONTACTED THE COM[PANY THAT INSTALLED THE SEAT WHO SAID IT WOULD COST A MINIMUM OF $500 TO REMOVE AND REINSTALL THE SEAT. IT IS TOYOTA'S DOOR THAT IS DEFECTIVE AND I FEEL THEY SHOULD BE RESPONSIBLE FOR ANY COSTS FOR REPAIR. THEIR RECALL NOTICE ALSO STATES REPAIRS WILL BE MADE AT "NO CHARGE" TO THE CUSTOMER.