NHTSA Complaint #11034051 — 2014 FORD EDGE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11034051
Vehicle	2014 FORD EDGE
Component	ELECTRICAL SYSTEM
Date of Incident	September 1, 2017
Date Filed	October 17, 2017
Mileage	23,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TOUCHSCREEN STOPPED WORKING. IT CONTROLS HANDS-FREE PHONE, NAVIGATION, TEMPERATURE, AND RADIO. FORD EXTENDED WARRANTY ON SYSTEM, BUT DID NOT INCLUDE TOUCHSCREEN ITSELF, AND IS CHARGING $1,000 TO REPLACE. TOUCHSCREEN ITSELF SHOULD BE RECALLED. DANGEROUS IF NEED TO MAKE PHONE CALL AND HAVE TO USE CELL PHONE RATHER THAN HANDS -FREE UNIT, OR IF RELYING ON SYSTEM TO GIVE NAVIGATION DIRECTIONS AND IT SUDDENLY STOPS WORKING.

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