NHTSA Complaint #11033280 — 2012 DODGE DURANGO

I WAS DRIVING MY DURANGO IN THE CITY GOING 30 MILES PER HOUR ON 10/05/17 AND MY BATTERY LIGHT CAME ON, I PULLED OVER TO CHECK THE BATTERY AND THE ALTERNATOR WAS SMOKING. I THANKFULLY PULLED OVER AT A AUTO PARTS STORE AND THEY WERE ABLE TO HELP ME GET MY BATTERY DISCONNECTED SO THAT THEY FIRE IN THE ALTERNATOR WOULD STOP. I CONTACTED DODGE AND THEY ORIGINALLY TOLD ME THAT MY ALTERNATOR WAS NOT RECALLED. I FOUND THIS WEBSITE AND ENTERED MY VIN NUMBER AND IT CAME UP WITH THE T36 RECALL WHICH IS THE ALTERNATOR. I CONTACTED DODGE AND THEY ARE REFUSING TO COMMUNICATE WITH ME. I FILED A COMPLAINT ON 10/6/17 WITH DODGE AND NO ONE HAS CALLED ME. I HAVE CALLED NUMEROUS TIMES AND NO ONE WILL COMMUNICATE WITH ME ON HOW THEY ARE GOING TO FIX MY CAR OR LET ME KNOW WHAT IS GOING ON. I HAVE BEEN WITH OUT MY VEHICLE FOR A WEEK NOW AND DODGE DOESN'T SEEM TO CARE AND THEY TOLD ME THAT THE AGE OF THE VEHICLE IT IS TYPICAL TO HAVE CAR PROBLEMS. I UNDERSTAND CAR PROBLEMS, BUT JUST TO DRIVE DOWN THE ROAD AND HAVE THE ALTERNATOR CATCH FIRE IT NOT TYPICAL CAR PROBLEMS.