NHTSA Complaint #11033135 — 2014 JEEP CHEROKEE

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ACCELERATING FROM A STOP SIGN, THE VEHICLE SHIFTED INTO FIRST GEAR. THE VEHICLE FELT AS IF IT WERE IN NEUTRAL AND HESITATED BETWEEN GEARS. IN ADDITION, THE VEHICLE LAUNCHED FORWARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TASCA AUTOMOTIVE GROUP (1300 PONTIAC AVE, CRANSTON, RI 02920, PHONE NUMBER: (800) 788-2114), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PAUL BAILEY'S CHRYSLER (425 TEN ROD RD, NORTH KINGSTOWN, RI 02852, PHONE NUMBER: (401) 884-1900) WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN FAILED. THE TRANSMISSION MODULE WAS REPROGRAMMED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS BURNING OIL AND BLUE SMOKE APPEARED FROM THE TAIL PIPE. THE VEHICLE WAS TAKEN BACK TO PAUL BAILEY'S CHRYSLER DEALER WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS HAD CARBON BUILD UP, THE OIL LEVEL WAS LOW, AND THE OIL PRESSURE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 45,233. ...UPDATED 11/12/17/*BF CONSUMER STATED TRANSMISSION- SAFETY ISSUE EXCESSIVE CONSUMPTION- BURNING OIL. UPDATED 7/27/18*JB