NHTSA Complaint #11032255 — 2015 JEEP CHEROKEE

FOR THE LAST TWO WEEKS, MY 2015 JEEP CHEROKEE HAS BEEN AT AN AUTO BODY SHOP TO REPAIR DAMAGE MADE FROM A BREAK IN. I HAVE NOT DRIVEN MY CAR SINCE SEPTEMBER 22ND. THIS MORNING, AFTER FINALIZING THE PAPERWORK WITH THE REPAIR FACILITY AND PAYING A DEDUCTIBLE, I WAS ABLE TO FINALLY DRIVE MY JEEP AGAIN. PULLED OUT OF THE BODY SHOP'S PARKING LOT, ONTO A CITY STREET, DROVE NOT EVEN A QUARTER OF A MILE AND MAYBE A MINUTE OR SO INTO THE DRIVE AND THE DASHBOARD ICON OF THE BATTERY ILLUMINATED, THE NOTIFICATION SOUND PLAYED, AND THE CAR SLOWED TO A STOP AGAIN. ALSO, THE NOTIFICATION CENTER DISPLAYED "SHIFT TO PARK". LUCKILY THIS TIME I STOPPED AT A RED LIGHT. I SHIFTED INTO PARK, PLACED MY HAZARD LIGHTS ON, AND WAVED THE CARS THAT WERE BEHIND ME TO DRIVE AROUND. MADE THE ATTEMPT TO RESTART TWICE WITH NO SUCH LUCK. THE THIRD ATTEMPT SAW THE CAR TURN BACK ON SUCCESSFULLY. THE REPAIR FACILITY THAT I LEFT IS THANKFULLY A FEW MILES AWAY FROM THE DEALERSHIP IN WHICH I LEASE THE CHEROKEE. I DROVE IMMEDIATELY TO THE DEALER, PLACED THE CAR IN FRONT OF THE SERVICE DEPARTMENT, AND WALKED IN TO DISCUSS THE PROBLEM WITH THE SERVICE DEPARTMENT. AFTER TALKING WITH ONE MEMBER OF THE SERVICE DEPARTMENT, HE STATED THAT HE WOULD TRY TO SQUEEZE THE CHEROKEE IN FOR SOME TESTING BUT COULDN'T GUARANTEE IT BECAUSE THERE WERE MANY CARS SCHEDULED FOR SERVICE AND ONLY ONE PERSON AVAILABLE TO POSSIBLY LOOK AT MY CAR. FINALLY, AFTER A FEW HOURS IN THE CUSTOMER WAITING AREA, I WAS TOLD THAT THE JEEP WAS LOW ON OIL. AND THAT THE CHEROKEE ALONG WITH THE CHRYSLER 200, AND ANOTHER CAR THAT I CANNOT REMEMBER AT THE MOMENT ARE DESIGNED TO STALL WHEN THE AMOUNT OF OIL BECOMES LOW. THE SERVICE DEPARTMENT EMPLOYEE SAID THAT THIS WAS A "EUROPEAN DESIGN SAFETY FEATURE" FOR THE CAR. I KEPT THE CHEROKEE AT THE DEALERSHIP FOR THEM TO CONTINUE TO INVESTIGATE THIS PROBLEM ON THIS UPCOMING MONDAY THE 10TH OF OCTOBER.