NHTSA Complaint #11032226 — 2010 LEXUS IS 350C
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 11032226 |
| Vehicle | 2010 LEXUS IS 350C |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | 56,317 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
I LIVE IN FORT LAUDERDALE, FLORIDA AND HAVE A LEXUS 2010 IS 350C WITH 56K AND DUE TO THE TAKATA RECALL NHTSA CAMPAIGN NUMBER: 16V340000. I WAS NOT ABLE TO DRIVE THE VEHICLE FOR 356 DAYS, AS I SIGNED AN AFFIDAVIT THAT I WOULD NOT DRIVE MY VEHICLE UNTIL THE AIRBAGS WERE AVAILABLE, AND LEXUS WOULD PROVIDE ALTERNATIVE TRANSPORTATION UNTIL THE AIRBAGS WERE AVAILABLE. NOW THE DASHBOARD HAS STARTED TO DETERIORATE AND IS BECOME STICKY TO THE TOUCH, BELIEVE THIS IS DUE TO NOT BEING ABLE TO USE THE VEHICLE FOR A YEAR. CHECKING THE FORUMS AND NOTICES ONLINE THIS APPEARS TO BE THE SAME ISSUE AS THE "CUSTOMER SUPPORT PROGRAM" - ZE6 - FOR STICKY/MELTING DASHBOARDS FOR THE IS MODELS FROM 2006-2008. HOWEVER THIS ISSUE IS GLOBAL TO ALL IS MODELS NOT JUST THE 2006-2008 MODELS. PLEASE HELP AS THIS IS A HUGE ISSUE IN SOUTH FLORIDA WITH THE EXTREME HEAT AND HUMIDITY, AND IS A SAFETY ISSUE AS THE SUN REFLEX'S FROM THE DASHBOARD AND THE DRIVER COULD HAVE A COLLISION IF NOT FIXED. NOTICED THIS ISSUE ON FRIDAY SEPTEMBER 1, 2017 AFTER DRIVING THE CAR HOME FROM HAVING THE AIRBAGS REPLACED. I WENT TO DUST THE DASHBOARD ONCE HOME AND NOTICED THE DUSTER WOULD NOT SLIDE AS IT ONCE WAS ABLE TO, AND THEN REALIZED THERE WAS AN ISSUE WITH THE DASHBOARD.
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