NHTSA Complaint #11018743 — 2010 LEXUS IS 350C

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11018743
Vehicle	2010 LEXUS IS 350C
Component	AIR BAGS
Date of Incident	August 21, 2017
Date Filed	August 21, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I HAVE CONTACTED THE LEXUS SERVICE CENTER FOR WOODLAND HILLS, CA DEALER TO SCHEDULE AN APPOINTMENT BACK IN JUNE 2017. UP TO THIS DATE, AUGUST 21,2017, THEY STILL DON'T HAVE THE PART AVAILABLE FOR MY CAR. I CALLED AGAIN TODAY AND THEY TOLD ME THEY WILL CALL ME BACK WHEN THE PART IS AVAILABLE. THIS IS UNACCEPTABLE. HOW LONG DOES IT TAKE FOR THE PARTS TO BE ORDERED? IN THE MEANTIME, I HAVE TO USE MY CAR. IF SOMETHING HAPPEN TO ME OR MY FAMILY, THIS IS NOT GOOD FOR YOUR COMPANY.

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