NHTSA Complaint #11031773 — 2013 HONDA CROSSTOUR

THE CAR WAS STATIONARY IN A PARKING SPACE. I STARTED THE CAR AND ATTEMPTED TO REVERSE, HOWEVER THE STEERING WHEEL WAS COMPLETELY LOCKED AND THE CAR WAS IMMOBILE. IT WOULD NOT TURN AT ALL, THE STEERING WHEEL INDICATOR TURNED ON, AND I WAS STUCK IN THE PARKING SPACE. AFTER 30MINS THE STEERING WHEEL BECAME MOBILE, HOWEVER I HAD IT TOWED TO A HONDA DEALER. THE DEALER REPORTS THAT THE COMPUTER NEEDS TO BE REPLACED, WHICH YIELDS A COST OF $799. THIS REPAIR IS CONSIDERED NON-POWER TRAIN. ONCE THE COMPUTER IS REPLACED ANOTHER DIAGNOSTIC TEST WILL BE RUN TO SEE IF THE PINS NEED TO BE REPLACED. REPLACEMENT OF THE PINS WILL COST APPROXIMATELY $1,800.