NHTSA Complaint #11030524 — 2014 CHRYSLER 200 UNKNOWN OR OTHER

Complaint Details

ODI Number	11030524
Vehicle	2014 CHRYSLER 200
Component	UNKNOWN OR OTHER
Date of Incident	September 27, 2017
Date Filed	September 29, 2017
Mileage	38,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I WAS WONDERING IF A SAFETY DEVICE IN A CAR HEADREST, DESIGNED TO JUMP FORWARD IN A REAR END COLLISION, IS A SAFETY DEVICE THAT FALLS UNDER WARRANTY. MY WIFE HAD ONE THAT MALFUNCTIONED IN HER 2014 CHRYSLER 200. THERE WAS NO REAR END COLLISION. SHE STOPPED AT AN INTERSECTION IN A MALL PARKING LOT. THE HEADREST DEPLOYED, THROWING HER FORWARD INTO THE STEERING WHEEL. CHRYSLER IS SAYING THAT SINCE HER CAR IS NO LONGER UNDER WARRANTY SHE WILL HAVE TO PAY FOR THE REPLACEMENT OF THIS FAULTY PART. MODELS UP TO 2013 WERE RECALLED FOR THE SAME MICROCHIP MALFUNCTION IN THE HEADRESTS, BUT 2014 WERE NOT RECALLED.

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