NHTSA Complaint #11030466 — 2009 TOYOTA SIENNA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11030466
Vehicle	2009 TOYOTA SIENNA
Component	STRUCTURE:BODY
Date of Incident	April 28, 2017
Date Filed	September 29, 2017
Mileage	68,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

THE CABLE IN THE REAR PASSENGER SLIDING DOOR FOR THE MINIVAN BECAME FRAYED/RUSTED AND SNAPPED, CAUSING A LONG METAL CABLE TO BE HANGING OFF THE DRIVER SIDE OF THE VEHICLE (POSSIBLY COULD HAVE HIT OTHER CARS) AND THE DOOR NO LONGER WORKS. THE CAR WAS STATIONARY (CLOSING DOOR) WHEN THIS HAPPENED. THE DOOR WAS HARD TO OPEN/CLOSE BEFORE THIS HAPPENED, AND THEN THE CABLE JUST BROKE ONE DAY. TOYOTA HAS A "WARRANTY ENHANCEMENT" FOR THIS ISSUE FOR MODELS THROUGH 2007, BUT ARE SAYING THEY WILL NOT COVER IT FOR THE EXACT SAME ISSUE IN A 2009 SIENNA, DESPITE EVIDENCE I'M FINDING ONLINE THAT MANY OF THE 2008S AND BEYOND ARE HAVING THE ISSUE.

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