NHTSA Complaint #11425727 — 2009 TOYOTA SIENNA

The rear passenger side sliding door cable and motor assembly on the Toyota Sienna failed, causing the door to become completely inoperative (cannot open nor close) and the broken cable nearly cut my wife as it broke under tension and came flying out toward her as she was trying to close the door normally. The cable and motor had been replaced in 2015. The cable and motor on the rear driver side sliding door was also replaced in 2013 and 2017. The problem was confirmed by Woburn Toyota (dealer) and reported to the manufacturer. The manufacturer has confirmed the failure and safety defect, but refuses to provide repairs. No warnings were provided, no recall was issued, and customers were not notified of internal safety bulletin POL12-02 issued by Toyota.