NHTSA Complaint #11030455 — 2016 HONDA CIVIC

BROUGHT 2016 HONDA CIVIC TO DEALERSHIP WITH A/C NOT PROPERLY WORKING (BLOWING WARM AIR), WAS TOLD PRIOR TO DROP OFF THAT IT WAS LIKELY A STONE THAT HIT THE CONDENSER CAUSING A LEAK. DIAGNOSTIC TEST COST $135 + TAX, WAS TOLD THAT IT WAS A STONE THAT PUNCTURED THE CONDENSER, WAS ASSIMILATED TO "JUST AS IF A STONE HAD HIT THE WINDSHIELD AND CRACKED IT, IT WOULD NOT BE COVERED." WINDSHIELDS ARE DESIGNED TO DEFLECT DEBRIS. THIS IS NOT COVERED UNDER WARRANTY, AND APPEARS TO BE A COMMON (PREVIOUS CLASS ACTION LAWSUIT WAS SETTLED ON EARLIER HONDA VEHICLES WITH THIS EXACT PROBLEM: "A ROCK PUNCTURING THE CONDENSER" DUE TO DESIGN FLAW). THIS IS ABSURD TO NOT TAKE CARE OF THE ISSUE AND CHARGE CONSUMERS $900+ FOR A PROBLEM THAT COULD EASILY HAPPEN AGAIN IF A "SMALL ROCK OR PEBBLE" IS ABLE TO PUNCTURE A PART. 17,800 MILES ON THE VEHICLE, 18 MONTHS OLD. IF A SMALL PEBBLE CAN RUIN A CUSTOMER'S AIR CONDITIONING SYSTEM ON A BRAND NEW VEHICLE, WHICH PER WARRANTY GUIDELINES IS NEITHER AN "ACCIDENT" OR "ABUSE" TO THE VEHICLE, IS THIS VEHICLE EVEN SUITED TO BE ON THE ROAD? VERY DISAPPOINTING AS I WAS A LIFE LONG HONDA OWNER.