NHTSA Complaint #11030433 — 2011 VOLKSWAGEN ROUTAN
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11030433 |
| Vehicle | 2011 VOLKSWAGEN ROUTAN |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 114,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
WHILE DRIVING APPROXIMATELY 35 TO 40MPH ON A BUSY ROAD EN ROUTE TO GET ON THE HIGHWAY, MY ROUTAN SHUT OFF. THE ENGINE SHUT OFF, THE STEERING WHEEL LOCKED UP, AND THE CAR CAME TO A STOP. LUCKILY I WAS ABLE TO PULL OFF THE ROAD. I TURNED THE KEY TO THE OFF POSITION AFTER PUTTING THE CAR IN PARK AND THE CAR CRANKED BACK UP SHORTLY AFTER. I DROVE IT SLOWLY HOME APPROXIMATELY 10 MILES. BOTH OF MY YOUNG CHILDREN (10 MONTHS AND 5YEARS) WERE IN THE VEHICLE. AFTER GETTING HOME I BEGAN TO RESEARCH AND FOUND THAT THIS PROBLEM LEAD TO A RECALL OF WIN MODULES FOR 2009 AND 2010 ROUTANS. MY VEHICLE IS NOT COVERED UNDER THE CURRENT RECALL DESPITE HAVING THE SAME ISSUE. I HAVE FOUND THAT NUMEROUS OTHER ROUTAN DRIVERS HAVE HAD THIS SAME ISSUE IN THEIR 2011 VEHICLES. WE CANNOT AFFORD TO HAVE THIS REPAIRED AND I FEAR FOR THE SAFETY OF MY CHILDREN AND OUR FAMILY SHOULD WE DRIVE THIS CAR.
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