NHTSA Complaint #11030342 — 2012 CHEVROLET EQUINOX

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11030342
Vehicle	2012 CHEVROLET EQUINOX
Component	STRUCTURE:BODY
Date of Incident	August 17, 2017
Date Filed	September 28, 2017
Mileage	59,559 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TL* THE CONTACT OWNS A 2012 CHEVROLET EQUINOX. WHILE THE VEHICLE WAS UNDERGOING AN OIL CHANGE, THE CONTACT NOTICED THAT THE ENTIRE FRAME AND THE UNDERCARRIAGE WERE FRACTURED AND HAD HOLES. THE VEHICLE WAS TAKEN TO THE DEALER (TURNER BUICK GMC, 612 E MAIN ST, NEW HOLLAND, PA 17557) AND THE CONTACT WAS INFORMED THAT THE REPAIR WOULD COST APPROXIMATELY $9,600. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 866-790-5600 AND STATED THAT GMC REFUSED TO COVER THE EXPENSE. THE APPROXIMATE FAILURE MILEAGE WAS 59,559.

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