NHTSA Complaint #11030181 — 2015 TOYOTA COROLLA

I BOUGHT A BRAND NEW 2015 COROLLA S ON MARCH 2015, A MONTH LATER I STARTED TO HEAR CREEKING NOISE WHILE DEPRESSING THE BRAKES PEDAL, WENT TO THE DEALER THEY TESTED THE CAR AND SAID "YES WE HEARD THE SOUND BUT YOUR BRAKE IS TOTALLY PERFECT AND IS SAFE TO DRIVE". I CONTINUED TO DRIVE THE CAR BUT THE SAME SOUND LIKE CRACKLING STILL THERE WHEN I BRAKE. I WENT AGAIN TO THEM, THEY KEPT THE CAR FOR TWO OR THREE DAYS AND THEY SAID "WE CHANGED THE FRONT BRAKE SHIMS". AND MOST IMPORTANTLY THEY SAID, YOUR CAR NOW IS TOTALLY SAFE. AFTER THAT I STARTED TO FEEL THAT THE BRAKES DO NOT STOP THE CAR AS FAST AS IT WAS BEFORE NOR AS YOU WOULD EXPECT FROM A NEW CAR PLUS A NEW CREEKING SOUND THAT I COULDN'T DETECT FROM FRONT OR REAR WHEELS, AT THAT TIME IT WAS MY FIRST SCHEDULED MAINTENANCE VISIT SO I TOLD THEM ABOUT IT, THEN THEY SAID "WE TESTED THE CAR AND THE BRAKES WORK WELL", I SAID "I KNOW IT WORKS BUT NOT PERFECTLY & NOT AS FAST AS BEFORE", THEY SAID "DON'T WORRY IT'S SAFE". A YEAR LATER "JANUARY 2016", I HAD A SMALL FREEWAY ACCIDENT WHERE I HIT THE CAR IN FRONT OF ME DUE TO A QUICK STOP AND I HIT MY BRAKES AS FAST AS POSSIBLE BUT STILL HIT THE CAR AND THE INSURANCE SAID I'M AT FAULT. A YEAR AND HALF LATER "JULY 2017" MY WIFE HAD A BIG BIG FREEWAY ACCIDENT ALSO DUE TO A QUICK STOP FROM THE CAR IN FRONT, WE HAD A MASSIVE DAMAGE TO OUR CAR AND OF COURSE THE INSURANCE SAID WE ARE AT FAULT. TWO MONTH LATER "SEPTEMBER 2017" SAME THING HAPPENED A QUICK STOP ON FREEWAY AND AT THIS TIME I FELT LIKE THERE IS SOMETHING WEIRD GOING ON, I HAD ENOUGH TIME AND DISTANCE BETWEEN ME AND THE CAR IN FRONT BUT STILL I CRASHED HIM. EVERY TIME I WAS SAYING I CANNOT PROVE THAT THERE IS A DEFECT WITHIN THE CAR ITSELF, BUT I STILL HAVE THE SAME FEELING OF THE SLOW RESPONDING BRAKES AND THE FEEL THAT THE CAR RUNS UNDER MY FEET UNCONTROLLABLY WHEN I HIT MY BRAKES EVEN AS FAST AND POWERFUL AS POSSIBLE.