NHTSA Complaint #11029940 — 2014 JEEP CHEROKEE

MY WIFE'S 2014 JEEP CHEROKEE HAS 40K MILES ON IT AND ABOUT A MONTH AGO SHE TOOK IT IN FOR SERVICE BECAUSE IT STARTED SHUDDERING/VIBRATING AND THEN SHUT-OFF/STALLED ON HER AND DISPLAYED 'SERVICE TRANSMISSION'. WE HAD IT TOWED TO A LOCAL DEALER HERE IN VA AND THEY SAID IT WAS SOFTWARE RECALLS THAT ADDRESSED THIS ISSUE. WE TOOK IT BACK 2 MORE TIMES TO THIS SAME DEALERSHIP AND THEY SECOND TIME THEY SAID CONVENIENTLY THAT ANOTHER SOFTWARE FIX HAD COME OUT TO FIX THE ISSUE BUT WE HAD TO PAY FOR IT REGARDLESS OF HAVING THE EXTENDED WARRANTY BECAUSE AS THE SERVICE TECH PUT IT 'THINGS BREAK'. THE THIRD TIME THEY TOLD MY WIFE IT WAS HER FAULT FOR 'OVER FILLING THE GAS TANK WHILE PUMPING' SINCE THE ISSUES SEEM TO HAPPEN WITHOUT FAIL EVERY TIME SHE HAS FILLED THE CAR UP TO A FULL TANK SINCE THE FIRST ISSUE. NOW WE ARE TAKING IT TO ANOTHER DEALER FOR THE SAME ISSUE (4TH TIME NO FIX).