NHTSA Complaint #11024142 — 2016 NISSAN JUKE

MY AIR CONDITIONING RECENTLY WENT OUT. I WAS ADVISED BY THE DEALERSHIP THAT IT WOULD NOT BE COVERED UNDER THE WARRANTY BECAUSE A ROCK HAD COME UP THROUGH THE ENGINE AND POKED A HOLE IN THE AIR COMPRESSOR. EVIDENTLY, IT DID THIS WITHOUT EFFECTING THE RADIATOR OR ANY OTHER PART OF THE ENGINE. I WAS UNDER THE ASSUMPTION THE SKID PLATE WOULD KEEP THIS FROM HAPPENING, OR THE OIL PAN. IF PART OF THE ENGINE CAN BE RUINED BY A ROCK FLYING INTO THE ENGINE ON A CITY STREET- HOW IS THIS A CROSS OVER VEHICLE? (DEFECTIVE OR FAULTY CONSTRUCTION, DESIGN AND OR MATERIAL). I WAS TOLD BY THE DEALERSHIP THAT THEY COULD NOT FIX IT BECAUSE "NISSAN IS ASKING FOR A VIDEO OF THE DAMAGE" AND WHEN THEY DO THAT "IT MEANS NO".