NHTSA Complaint #11023641 — 2016 HYUNDAI VELOSTER

THE VEHICLE HAS FAILED TO PERFORM MULTIPLE OCCASIONS. TAKE OFF FROM A LIGHT AND ABOUT 3RD GEAR THE CAR WILL NOT ACCELERATE BUT RPMS WILL RISE AND WILL GO ALL THE WAY TO RED LINE, FOOT ON GAS PEDAL BUT NO CORRELATING ACCELERATION, KICKS IN MOMENT LATER WITH A JERK. CAR HAS HAD TWO DCT UPDATES, ONE ENGINE UPDATE ALL HAVE NOT FIXED THE JERK ACCELERATION AND SPORADIC UNABLENESS TO GET VEHICLE GOING BUT RPMS RISE. CAR HAS GOTTEN STUCK IN GEAR WHEN MERGING ONTO FREEWAY, THE CAR HAS HAD ITS RPMS RISE CONTINUOUS TO RED LINE WHILE FOOT WAS ENTIRELY OFF THE GAS PEDAL THEN RPMS FELL AND ACCELERATION FUCNTION RESUMED. NO REAL HELP FROM HYUNDAI AS OF YET OR ACKNOWLEDGEMENT OF A PROBLEM. ISSUE HAS BEEN REPORTED TO THEM SINCE 2016. THIS ISSUE HAS ALSO OCCURED ON HIGHWAYS WHILE IN A HIGHER GEAR AS WELL AS INTERSECTIONS AT LOWER GEAR. GEARS SHIFT EFFORLTESSLY AND SMOOTH SOMEDAYS AND ERADICT AND UNRELIABLE OTHER DAYS. ALSO HAS FAILED TO ACCELERATE AFTER RED LIGHT RIGHT TURNS THAT COULD CLEARLY BE MADE, HOWEVER WHEN THE VEHICLE GETS STUCK AND WONT ACCELERATE THE RISK OF GETTING HIT OR REAR ENDED IS OF HIGH PROBABLILITY AND CONCERN. ONLY A MATTER OF TIME BEFORE A SERIOUS ACCIDENT WILL HAPPEN. ISSUE OCCURS SPORADICALLY (AVG COUPLE TIMES A MONTH) SINCE JUNE 2016 WHICH MAKES IT HARD TO DUPLICATE BUT IT OCCURS AND IS WITHOUT A DOUBT A SAFETY ISSUE AND THE CAR IS NOT FUNCTIONING AS DESIGNED. PROUD MILITARY FAMILY IN THIS OUR SOLE VEHICLE, WHICH IS NOT GETTING THE ATTENTION IT NEEDS FROM HYUNDAI IN REGARDS TO THIS MAJOR SAFETY CONCERN. CANT BELIEVE THEY KEEP SENDING US OFF IN THIS DEATH TRAP SAYING THEY UPDATED IT AND IT SHOULD FIX OUR ISSUE. THEY ARE AWARE AND THEY DO NOTHING TO MAKE PROGRESS ON THIS ISSUE OR ENSURE THE SAFETY OF THE FAMILIES IN THEIR VEHICHLES WHEN THIS PARTICULAR ISSUE HAS PRESENTED ITSELF IN OTHERS VELOSTERS AS WELL.