NHTSA Complaint #11022971 — 2014 JEEP CHEROKEE

ON SEPTEMBER 5TH, 2017 AS I WAS DRIVING (IN MOTION) ON A BUSY HIGHWAY, I LOST ALL ACCELERATION POWER, MY CHECK ENGINE LIGHT CAME ON, AND 'SERVICE TRANSMISSION' SHOWED ON THE DISPLAY. I WAS ABLE TO PULL OVER AND I RESTARTED MY VEHICLE AND WAS ABLE TO GET HOME. ONCE THERE, I CALLED THE DEALERSHIP AND SCHEDULED AN APPOINTMENT FOR THE FOLLOWING WEEK. I MENTIONED, WHILE MAKING THE APPOINTMENT, THAT THE LIGHT AND 'SERVICE TRANSMISSION' DISPLAY HAD GONE OFF UPON RESTARTING MY VEHICLE. THEY ASSURED ME THAT A FAULT WOULD STILL BE LOGGED AND TO BRING IT IN. AFTER ARRIVING AT MY APPOINTMENT, THE SERVICE TECHNICIAN PULLED THE LOGGED CODE (P072900 (99 - HOUSE TECH) A), SAID HE HAS NEVER SEEN THAT FAULT, AND BECAUSE IT WAS NO LONGER ACTIVE THEY COULDN'T HELP ME. THERE WAS NO EXPLANATION OF THE CODE, NO EXPLANATION OF POSSIBLE CAUSES FOR THE CODE TO LOG, NO EXAMINATION OF MY VEHICLE, NO RECOMMENDATIONS FOR IF IT WERE TO HAPPEN AGAIN.