NHTSA Complaint #11022341 — 2013 HYUNDAI ELANTRA

ON FRIDAY, MAY 26 2017, AT 7AM WHILE DRIVING ON CURVE, THE DRIVER SIDE FRONT RIM BROKE APART AND THE TIRE FLEW COMPLETELY OFF. THE CAR CRASHED TO THE PAVEMENT WHERE THE WHEEL HAD BEEN. THE ROAD HAD RECENTLY BEEN RESURFACED SO THERE WERE NO POT HOLES OR HAZARDS. HYUNDAI WAS NOTIFIED AND THEY SAID TO BRING IT IN ADMITTING THIS WAS A DEFECTIVE RIM. AFTER HAVING THE VEHICLE TOWED TO SACRAMENTO HYUNDAI, WE WERE TOLD, 'IT'S AN INSURANCE ISSUE'. THE INSURANCE SAID, 'IT'S A MANUFACTURER ISSUE'. THEN WE CONTACTED SAFE-GUARD REGARDING THE PLATINUM PROTECTION PROGRAM PURCHASED WITH THE VEHICLE, AND WERE TOLD THAT IT'S NOT COVERED BECAUSE IT'S A DEFECT AND THEY DON'T COVER DEFECTS.