NHTSA Complaint #11022196 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11022196
Vehicle	2013 FORD EXPLORER
Component	STEERING
Date of Incident	September 1, 2017
Date Filed	September 7, 2017
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

THE POWER STEERING INTERMITTENTLY STOPPED WORKING. THE POWER STEERING NEEDS A NEW STEERING WHEEL RACK AND PINION TO PROPERLY OPERATE AT 65000 MILES. THERE IS A RECALL FOR THIS BUT FORD WILL NOT HONOR MY VIN NUMBER EVEN THOUGH IT FALLS IN THE YEAR OF 2013. THIS PROBLEM MAKES IT UNSAFE TO DRIVE EVEN AT LOW SPEEDS IT IS HARD TO STEER THE WHEEL. TO FIX THIS PROBLEM IT IS $1,500, WHICH WILL NOT HONOR THE RECALL THAT HAS BEEN SET.

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