NHTSA Complaint #11021736 — 2012 LEXUS ES

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11021736
Vehicle	2012 LEXUS ES
Component	AIR BAGS
Date of Incident	September 6, 2017
Date Filed	September 6, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TAKATA RECALL FIRST WE RECEIVED A RECALL VERY SCARY LETTER INCLUDING NOT TO RIDE ON FRONT PASSENGER SEAT THAT WAS ABOUT ONE YEAR AGO. THEN WE WERE TOLD BY DEALER THEY WOULD CALL AS SOON AS THEY HAD REPLACEMENT BAG. THAT WAS AROUND FEB 2017 THEN WE FINALLY LOOKED UP ON WEBSITE TO SEE WHEN MANUFACTURER WOULD MAKE PART AVAILABLE IT SAID SEPTEMBER 2017 . WE JUST CALLED SEWELL LEXUS IN DALLAS WHERE WE PURCHASED THE CAR. NOW THEY SAY THE RISK IS MINIMAL AND THE MANUFACTURER WILL MAKE PART AVAILABLE FOR CARS THAT ARE AT GREATER RISK . THAT MAY MAKE SENSE TO THEM BUT NOT TO US AS CONSUMERS. ANY RISK IS UNACCEPTABLE ESPECIALLY WHEN IT HAS BEEN OVER A YEAR AND WE PURCHASED A LEXUS FOR SAFETY.

Related Complaints for the 2012 LEXUS ES

Other AIR BAGS Complaints

#11478255 — August 8, 2022 — Airbag recall was replaced 8/02/2022. Car accident occurred 8/03/2022. Airbags did not deploy.

#11363245 — October 7, 2020 — I RECEIVED A LETTER TO TAKE THE VEHICLE TO NEAREST DEALER FOR AIR BAG RECALL REPLACEMENT PROCESS, AND I CALLED AND IN...

#11290583 — December 21, 2019 — LIGHT CAN ON AND OFF 12/20/2019 WHEN I WAS DRIVING, I PULL INTO PARKING LOT AND CUT OFF ENGINE...WAITED A FEW MINUTES...

#11054884 — December 15, 2017 — THE LEXUS DEALERSHIP IS UNABLE TO ACQUIRE A REPLACEMENT AIR BAG FOR MY CAR. I HAVE BEEN TOLD NOT TO CARRY PASSENGERS ...

#11039722 — October 25, 2017 — RECALL

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