NHTSA Complaint #11363245 — 2012 LEXUS ES

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11363245
Vehicle	2012 LEXUS ES
Component	AIR BAGS
Date of Incident	April 1, 2020
Date Filed	October 7, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I RECEIVED A LETTER TO TAKE THE VEHICLE TO NEAREST DEALER FOR AIR BAG RECALL REPLACEMENT PROCESS, AND I CALLED AND INITIATED ONLINE CHATTING W/ THE LEXUS AIR BAG RECALL SUPPORT TEAM NUMEROUS TIMES BUT FAILED TO GET A RESPONSE FROM THEM. ONLINE CHAT REPRESENTATIVE STATED THEY CAN'T HELP WITH SCHEDULING, AND REPRESENTATIVES OVER THE PHONE, MORE THAN 6 TIMES OF ATTEMPT, EITHER HUNG UP DURING THE CALL AND KEPT ON TRANSFERRING. IT HAPPENED SINCE MARCH ON A DIFFERENT DATES AND THEY STILL REFUSED TO COMPLETE THE APPOINTMENT SCHEDULING PROCESS.

Related Complaints for the 2012 LEXUS ES

Other AIR BAGS Complaints

#11478255 — August 8, 2022 — Airbag recall was replaced 8/02/2022. Car accident occurred 8/03/2022. Airbags did not deploy.

#11290583 — December 21, 2019 — LIGHT CAN ON AND OFF 12/20/2019 WHEN I WAS DRIVING, I PULL INTO PARKING LOT AND CUT OFF ENGINE...WAITED A FEW MINUTES...

#11054884 — December 15, 2017 — THE LEXUS DEALERSHIP IS UNABLE TO ACQUIRE A REPLACEMENT AIR BAG FOR MY CAR. I HAVE BEEN TOLD NOT TO CARRY PASSENGERS ...

#11039722 — October 25, 2017 — RECALL

#11039293 — October 24, 2017 — TAKATA RECALL. I RECEIVED AN INTERIM RECALL NOTICE ON 02-23-2017. I AM STILL WAITING FOR A NOTICE THAT REPLACEMENT ...

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