NHTSA Complaint #11021358 — 2017 JEEP GRAND CHEROKEE

WE WERE SOLD A RUSTED BRAND NEW CAR BY HUFFINES JEEP DEALERSHIP IN LEWISVILLE, TX. WE IDENTIFIED THE RUST IN THE CAR WITHIN 3 WEEKS ( AND LESS THAN 700 MILES) AND TOOK IT BACK TO THE DEALERSHIP AND THEY DENIED HELPING US OUT AND REFUSED TO REPLACE THE CAR FOR US AND THE ONLY OPTION THEY PROVIDED US WAS " WE WILL FIX THE CAR AND YOU TAKE IT BACK" . WE HAVE ESCALATED THE CASE TO "FCA NORTH AMERICA" AND THEY ARE CURRENTLY INVESTIGATING THE CASE . HOWEVER WE ARE AFRAID THAT SINCE THE DEALERSHIPS HAVE A RAPO ESTABLISHED WITH THE COMPANY THEY MIGHT OVERLOOK THIS CASE AND SINCE WE ARE ONE CUSTOMER VS THE DEALERSHIP THERE ARE MORE CHANCES THAT WE MIGHT HAVE TO SUFFER AND TAKE THE CONTINUOUS THREATS FROM THE DEALERSHIP. WE WOULD LIKE TO APPROACH NHTSA TO PROVIDE US A RECOMMENDATION ON THIS AND HELP US RECEIVE JUSTICE ON THIS CASE . OUR CASE NUMBER WITH JEEP IS [XXX] . THIS IS OUR FIRST BRAND NEW VEHICLE AND WE HAVE HAD ISSUES FROM DAY ONE ON THE VEHICLE AND WITH DEALERSHIP TREATING US IN AN EXTREMELY DISRESPECTFUL WAY AND LITERALLY THREATENING US WE DONT KNOW HOW TO PROCEED IN THIS CASE . WE DID NOT REALIZE IT TILL OUR DAUGHTER DROPPED STUFF UNDER THE SEATS AND CAME OUT FEW TIMES WITH RUSTED HANDS . SHE HAS BEEN TRAVELLING AND BREATHING IN THE RUSTED CAR FOR FEW DAYS AND THIS HAS BEEN A HUGE HEALTH HAZARD FOR THE KID. WE ARE CONFUSED AT THIS POINT AND FEEL HELPLESS . DO WE JUST WAIT FOR FCA TO COME BACK TO US OR DO WE FILE A COMPLAINT IN THE LOCAL COURT AND FIGHT A CASE AGAINST THE DEALER SHIP ? PLEASE ADVISE. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).