NHTSA Complaint #11257383 — 2017 JEEP GRAND CHEROKEE

TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR SIDE PANELS WERE POPPING OUT OF THE GASKET. THE VEHICLE WAS TAKEN TO FEDERICO CHRYSLER DODGE JEEP RAM (618-421-4180, LOCATED AT 1875 E EDWARDSVILLE RD, WOOD RIVER, IL 62095) WHERE THE PANELS WERE TAKEN OUT AND REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE PANELS WERE REPAIRED AGAIN, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CASE WOULD BE CLOSED IF THE DEALER WAS UNABLE TO REPAIR THE FAILURE. THE MANUFACTURER REJECTED THE CONTACT'S REQUEST FOR AN EXTENDED WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.