NHTSA Complaint #11021344 — 2011 FORD EDGE

TO WHOM IT MAY CONCERN, I HAVE A 2011 FORD EDGE LIMITED THAT I BOUGHT FROM SHULTZ FORD IN WEXFORD PA IN 2014. I HAD WONDERFUL CUSTOMER SERVICE AND COULDN'T ASK FOR A BETTER TEAM TO WORK WITH. [XXX] WAS A GREAT SALESMAN AND TREATED ME LIKE I WAS HIS FRIEND INSTEAD OF A SALESMAN. MY EXPERIENCE WAS THE BEST! IN MARCH OF 2016, I WAS MADE AWARE OF THE APIM MODULE FOR MY 2011 FORD EDGE LIMITED BEING EXTENDED FROM THE ORIGINAL MANUFACTURES DATE. I NOTIFIED SHULTZ IN MARCH OF 2016 ONLY TO FIND OUT THAT THE WARRANTY WAS EXPIRED BY ONE MONTH. IT'S NOT THEIR FAULT BY ANY MEANS, BUT TO ME AND MY FAMILY IT IS A SAFETY CONCERN AND ALSO A LIABILITY. YOU SEE, I HAVE 4 PRECIOUS CHILDREN AND THEY ARE ACTIVE AND ALWAYS PLAYING FROM AGES 2 TO 9 YEARS OLD. IF THEY ARE PLAYING IN THE YARD I CANNOT SEE THEM WHEN I PUT MY FORD IN REVERSE, AND AS YOU KNOW IN THE PAST AND NOW SEVERAL CHILDREN HAVE LOST THEIR LIVES DUE DRIVERS NOT KNOWING IF ANYTHING IS BEHIND THEM. THIS IS A HUGE SAFETY CONCERN FOR ME AND GIVES ME ANXIETY THINKING OF THIS. I TRULY AND HONESTLY FEEL THIS SHOULD BE A SAFETY RECALL AND NOT JUST AN EXTENDED WARRANTY REPAIR. SO AT PRESENT DAY, MY BACK UP CAMERA CONTINUES NOT TO WORK AND BLACKS OUT AND I DO NOT HAVE ANY IDEA IF ANYONE IS BEHIND ME OR NOT. IT'S VERY DISCOURAGING BECAUSE I LOVE FORD AND THE PRODUCT THAT YOU PRODUCE. ALL I'M ASKING IS THAT YOU WILL REPLACE THIS APIM MODULE BECAUSE FORD NEEDS TO ENSURE THE SAFETY OF ITS CUSTOMERS AND GUARANTEE ITS CARS ARE MADE WELL AND FUNCTIONING AS THEY WERE INTENDED. I LOOK FORWARD TO HEARING FROM YOU IN THE NEAR FUTURE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR