NHTSA Complaint #11020707 — 2012 HYUNDAI SANTA FE

WE BOUGHT OUR 2012 SANTA FE WITH 68K ON 8/29/16 FROM THE HYUNDAI DEALER. ON SATURDAY (8/19/17) THE VEHICLE COMPLETLY SHUT OFF WHILE DRIVING ONTO THE HIGHWAY (92K). THIS EXPERIENCE WAS TERRIFYING. ONCE THE VEHICLE CAME TO A COMPLETE STOP, I PUT IT IN PARK AND MANAGED TO START THE VEHICLE AGAIN (THE DASH BOARD DIDN'T DISPLAY ANY LIGHT) AND DRIVE IT HOME WITHOUT ANY FURTHER ISSUES. ON SUNDAY 8/20, THE VEHICLE SHUT OFF WHEN ACCELERATING FROM A COMPLETE STOP, AGAIN THE VEHICLE STARTED AND WE WERE ABLE TO TAKE IT HOME. FIRST THING MONDAY 8/21, I DROVE THE VEHICLE TO THE HYUNDAI DEALER FOR TROUBLESHOOTING. THEY SPENT 2 HOURS AND WEREN'T ABLE TO TO FIND ANYTHING WRONG WITH THE VEHICLE. AS I WAS DRIVE OFF FROM THE DEALER, THE VEHICLE SHUT OFF ONCE AGAIN. I WENT BACK TO THE SERVICE AREA AND STATED THAT THIS VEHICLE WAS NOT SAFE TO DRIVE. THEY PROPOSED THAT THE CRANKSHAFT WOULD BE A GOOD STARTING POINT FOR THE SHUTTING OFF ISSUES. THEY KEPT THE VEHICLE FROM 8/21 THRU 8/24. THEY WANTED TO TEST THE VEHICLE AFTER DOING THE REPAIRS. I PICKED UP THE VEHICLE ON 8/24 AT 4:30PM. I WAS TOLD THE VEHICLE WAS ALL SET AND SAFE TO DRIVE. I WAS CHARGED $357 FOR PARTS AND LABOR. ON FRIDAY AUGUST 25TH ABOUT 6AM, I WAS DRIVING THIS VEHICLE TO WORK, WHILE THE CAR WAS ON THE FREEWAY (ABOUT 50MPH) I HEARD A LOUD NOISE COMING FROM THE ENGINE COMPARTMENT AND THE VEHICLE LOST POWER AND I PULLED OVER TO THE SIDE OF THE FREEWAY. THE VEHICLE WAS MAKING A LOT OF NOISE AND DID NOT WANTED TO MOVE AT ALL. I TURNED IT OFF AND HAD THE VEHICLE TOWED BACK TO THE DEALER ONCE AGAIN THAT MORNING. I JUST RECIEVED A PHONE CALL TODAY (8/29) THAT THE ENGINE WAS BLOWN ON A PERFECTLY WELL MAINTAINED VEHICLE. THERE IS NO WARRANTY COVERAGE FROM NEITHER THE MANUFACTURER OR DEALER AND WE ARE BEING ASK TO PAY 5.5K PLUS TAXES FOR A REPLACEMENT ENGINE IN NEED. THIS BAD ENGINE SHOULD BE COVER BY THE DEALER OR MANUFACTURING.