NHTSA Complaint #11019986 — 2017 TOYOTA RAV4

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11019986
Vehicle	2017 TOYOTA RAV4
Component	STRUCTURE:BODY
Date of Incident	August 23, 2017
Date Filed	August 27, 2017
Mileage	3,020 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I PURCHASED A NEW 2017 TOYOTA RAV4 IN APRIL AND THIS INCIDENT HAPPENED IN AUGUST. WHILE DRIVING ON I15, I HEARD A LOUD EXPLOSION LIKE A TIRE BLOWOUT FOLLOWED BY SOUNDS OF BREAKING GLASS AND THEN WIND. MY SUNROOF HAD "EXPLODED". I PULLED OFF THE ROAD AND EXAMINED THE ROOF. THERE WAS NO INDICATION ANYTHING HAD STRUCK THE GLASS OR MY VEHICLE. THE INSIDE "VISOR" WAS CLOSED AT THE TIME AS WAS THE SUNROOF. I HAD NOT PASSED UNDER ANY OVERPASS OR OTHER OVERHEAD STRUCTURE I TOOK THE VEHICLE TO THE NEAREST DEALER AND THEY REPORTED THE INCIDENT TO TOYOTA. TOYOTA DENIED THE "WARRANTY" SINCE I COULD NOT "PROVE" THE GLASS HAD NOT BEEN STRUCK! THE DEALER REPLACED THE GLASS AT NO COST "ONE TIME WARRANTY". I AM CONCERNED THIS PROBLEM WILL REOCCUR SINCE THERE WAS NO CAUSE DETERMINED. PHOTOS ATTACHED

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