NHTSA Complaint #11016496 — 2017 HONDA ACCORD

ON THE NIGHT ON JULY 3, 2017 THE 2017 HONDA ACCORD WHICH WAS ONLY 5 WEEKS OLD WAS PARKED IN THE DRIVEWAY OF MY HOUSE. THE CAR WAS IN PARK AND THE MOTOR WAS TURNED OFF. YOU WOULD NOT BE ABLE TO REMOVE THE KEY UNLESS THE CAR WAS IN PARK. THE CAR THAT WAS PARKED IN FRONT OF THE HONDA ACCORD WENT TO BACK OUT WITHOUT REALIZING A CAR WAS BEHIND IT. THE OTHER VEHICLE INVOLVED WAS A KIA OPTIMA. THE KIA OPTIMA LIGHTLY BUMPED THE HONDA ACCORD AND STOPPED AS SOON AS IT REALIZED THE HONDA WAS BEHIND IT. THERE WAS NO DAMAGE TO THE FRONT OF THE HONDA ACCORD OR TO THE BACK OF THE KIA OPTIMA. THE HONDA ACCORD WAS PARKED ON A FLAT SURFACE AT THE TIME. WHEN THE KIA HIT THE HONDA THE HONDA ROLLED DOWN THE DRIVEWAY AND HIT A LIGHT POLE. THE ENTIRE LIGHT POLE CRASHED DOWN AND BROKE. AT FIRST I THOUGHT THAT THIS WAS IMPOSSIBLE UNTIL I SAW MY NEIGHBOR'S VIDEO FOOTAGE OF THE INCIDENT. WE CONTACTED HONDA SERVICE DEPARTMENT AND OF COURSE AT FIRST THEY THOUGHT THAT WAS IMPOSSIBLE UNTIL THEY SAW THE VIDEO. AFTER A FEW DAYS HONDA GOT CORPORATE TECH SUPPORT INVOLVED AND WAS TOLD NOT TO RELEASE THE CAR BACK TO ME UNTIL THEY FOUND OUT WHAT WAS WRONG. AFTER ABOUT A WEEK HONDA TOLD ME THAT THEY WERE UNABLE TO DUPLICATE THE PROBLEM BUT AS A "PRECAUTIONARY MEASURE" THEY WERE GOING TO REPLACE THE TRANSMISSION. THEY DID REPLACE THE TRANSMISSION BUT SAID THEY WOULD NOT PAY FOR THE DAMAGE TO THE BACK OF THE HONDA OR THE LIGHT POLE. I FEEL THAT THEY SHOULD BE RESPONSIBLE FOR THE DAMAGE TO THE CAR AND THE LIGHT POLE. A CAR THAT IS LIGHTLY BUMPED SHOULD NOT ROLL AWAY. IT COULD HAVE BEEN MUCH WORSE HAD A CHILD BEEN BEHIND THE CAR OR THE LIGHT POLE COULD HAVE CRASHED ONTO SOMETHING. I FEEL LIKE THEY FOUND SOMETHING WRONG WITH THE TRANSMISSION AND ARE COVERING UP FOR IT OTHERWISE IF THEY TRULY FOUND NOTHING WRONG WITH THE TRANSMISSION THEN WHY DID THEY REPLACE IT IN THE FIRST PLACE.