NHTSA Complaint #11015833 — 2014 TOYOTA CAMRY

THE ISSUE: A SERVICE PROVIDER VIOLATING THE 'MAKE INOPERATIVE' PROVISION OF THE LAW. WE PURCHASED FOUR TIRES AT SAM"S CLUB #8247, IN HOMEWOOD, AL. WHEN THEY RETURNED THE CAR WE RECEIVED AN ENVELOPE WITH THE INVOICE, THE KEYS AND A BROKEN "AIR PRESSER SENSOR". THEY JUST HANDED US THE ENVELOPE AND MADE NO MENTION OF THE BROKEN SENSOR. WE ASK THE YOUNG MAN YOU WAITED ON US 'WHAT HAPPEN' ? HE HAD NO CLUE, HE DIDN'T EVEN KNOW WHAT THE SENSOR WAS. AFTER LOOKING AT THE INVOICE SOMEONE HAD WRITTEN AT THE BOTTOM 'ROD BROKE SENSOR'. WE TALKED TO A STORE MANAGER SHE TOLD TO TAKE THE CAR TO A REPAIR SHOP, PAY FOR THE REPAIR, BRING THEM THE INVOICE AND THAT SAM'S WOULD REIMBURSE US FOR THE COST UP $350.00. IT MY UNDERSTANDING THAT THEY SHOULD HAVE REPAIRED THE SENSOR BEFORE ALLOWING THE VEHICLE TO LEAVE THEIR SHOP. THE VEHICLE WAS STATIONARY, ON THEIR PARKING LOT.