NHTSA Complaint #11015053 — 2013 BMW X3

WHEN MY HUSBAND WAS DRIVING ON THE HIGHWAY AT 10:30 A.M. ON THE 8/8/2017 THE CAR LOST POWER AS IF IT RAN OUT OF GASOLINE. THANK GOD HE WAS ABLE TO PULL OVER TO THE SERVICE LANE WITHOUT GETTING INTO A MAJOR ACCIDENT (HE IS ALWAYS COOL UNDER PRESSURE AS HE RETIRED AS A CAPTAIN IN THE ARMY). HE SHUT OFF THE ENGINE, AND RESTARTED A FEW MINUTES LATER WHEN "DRIVE TRAIN MALFUNCTION" MESSAGE CAME ON. HE CALLED THE DEALERSHIP SERVICE AND WAS TOLD TO BRING THE CAR IN ON 8/10/2017 IN THE MORNING. HE TOLD THEM WHAT HAPPENED AND WAS TOLD HE WILL RECEIVE A CALL BACK THAT EVENING. HE WAS NEVER CONTACTED, AND 3 DAYS LATER WENT TO CHECK WHAT HAPPENED. HE WAS TOLD THAT THE TIMING CHAIN HAS TO BE REPLACED AND IT WILL COST AT LEAST $2,700.00 PLUS... ALMOST A YEAR AGO I WENT TO THEM BECAUSE I HAD WHITE SMOKE COMING OUT OF THE TAILPIPE. SO THEY WERE AWARE THERE WAS A PROBLEM ALREADY AND THEY SHOULD HAVE CHANGED THE TIMING BELT AT THAT TIME (WHILE THE CAR WAS STILL UNDER WARRANTY.) INSTEAD THEY TOTALLY DISREGARD PEOPLE'S SAFETY AND SECURITY AND CREATE UNNECESSARY HAZARDOUS CONDITIONS. I SPENT MORE THAN $50,00 0 ON THE BRAND NEW VEHICLE AND IT ALMOST KILLED MY HUSBAND, READING THROUGH YOUR WEBSITE I SAW MANY OTHERS HAD THE SAME PROBLEMS SOMETHING MUST BE DONE BEFORE SOMEONE GETS KILLED.