NHTSA Complaint #11014882 — 2012 CADILLAC SRX

STRUCTURE:BODY issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	11014882
Vehicle	2012 CADILLAC SRX
Component	STRUCTURE:BODY
Date of Incident	August 12, 2017
Date Filed	August 13, 2017
Mileage	26,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

VEHICLE WAS PARKED. PRESSED BUTTON TO HAVE REAR POWER LIFT GATE OPEN. AS IT WAS FULLY OPENING, I PUT ONE OF MY GROCERY BAGS IN THE REAR HATCH THE LIFT GATE POWERED DOWN ONTO MY HEAD WITHOUT WARNING. IT KNOCKED ME TO THE PARKING LOT. WITHOUT ANY DIRECTION FROM ME IT WENT PARTIALLY UP AND DOWN AGAIN AND THEN CLOSED FULLY. I GOT UP AND TRIED THE BUTTON AGAIN TO OPEN THE LIFT GATE. IT OPENED AND THEN JERKED DOWN AND THEN UP AND THEN CLOSED. IT STILL MALFUNCTIONS THIS WAY AND WON'T OPEN AND STAY OPENED.

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