NHTSA Complaint #11014796 — 2017 HONDA ACCORD

IN JAN OF THIS YEAR, I GOT A FLAT TIRE WHICH COULD NOT BE REPAIRED. IT WAS ON A WEEKEND AND THE DEALERSHIP WAS CLOSED. I WAS FORCED TO BUY A REPLACEMENT TIRE OF A DIFFERENT BRAND, BUT THE SAME SIZE ETC. BECAUSE I HAD TO TRAVEL TOO FAR BEFORE MONDAY AND THE SPARE WOULD NOT BE SAFE. IN APPROX. ONE MONTH MY TPMS LIGHT CAME ON AND I STOPPED TO PUT AIR IN THE TIRE. THE LIGHT WOULD NOT GO OFF. I LATER WENT TO THE TIRE COMPANY FROM WHICH I PURCHASED THE TIRE AND THEY SHOWED ME HOW TO RESET IT. AFTER ONLY 3 OR 4 MILES, THE LIGHT CAME BACK ON. I CALLED THE SERVICE CENTER AND TOLD THEM WHAT HAPPENED. THE SERVICE MANAGER CORROBORATED WHAT THE TIRE COMPANY HAD TOLD ME AND THAT WAS THAT THE NEW SYSTEM ON HONDA CARS MEASURED, "ROTATIONS" AND NOT "ACTUAL TIRE PRESSURE." SO, THE OFF-BRAND I WAS FORCED TO BUY WAS INCOMPATIBLE WITH THE HONDA SENSOR SYSTEM AND THAT IT WAS A "FLAW." THE TPMS MONITOR PROBLEM LIGHT CONTINUES TO COME ON EACH TIME I START THE CAR. I ASKED HIM HOW I COULD KNOW IF MY TIRES WERE REALLY LOW AND HE SAID I WOULD HAVE TO MANUALLY CHECK THEM AND THAT THERE IS NO WAY TO FIX IT! I TOOK MY CAR IN AND ASKED THEM TO CHECK THE TIRE SYSTEM. THE SERVICE PERSON SPOKE WITH ME ABOUT THE TIRE LIGHT AND SAID THAT I HAD PURCHASED A NON-HONDA RECOMMENDED TIRE AND IT WAS MY FAULT. I CALLED HONDA CORP AND AT FIRST THEY SAID THEY WOULD CALL HOEHN HONDA TO WORK WITH ME FOR A FIX. BUT I RECEIVED NO CALL. LATER I SPOKE WITH A HONDA CORP LADY WHO SAID THAT HONDA DID NOT SELL THE CAR AND THAT THE DEALER WAS RESPONSIBLE! TWO VERSIONS OF THE SOLUTION. I CALLED ANOTHER DEALER WHO SAID IT WAS MY FAULT AND THAT THE CAR INFO RECOMMENDS THE DEALER BRAND AND THAT THEY BE BOUGHT IN PAIRS OF TWO ! REALLY? SO, I DON'T HAVE A BROKEN TIRE MONITORING SYSTEM THAT I PAID FOR AND THIS IS A SAFETY ISSUE SINCE I WILL NOT KNOW IF MY TIRES ARE FLAT. AND THE TBMS LIGHT IS ALWAYS ON! HELP