NHTSA Complaint #11013718 — 2012 FORD F-150 LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Complaint Details

ODI Number	11013718
Vehicle	2012 FORD F-150
Component	LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Date of Incident	July 31, 2017
Date Filed	August 8, 2017
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2012 FORD F-150. WHILE DRIVING 40 MPH, THE REAR PASSENGER DOOR BECAME AJAR. THE CONTACT STATED THAT THE DOOR WAS BEING SECURED BY DUCT TAPE. ORLEANS FORD (LOCATED AT 1405 S MAIN ST, MEDINA, NY 14103, (585) 798-4316) WAS CONTACTED BY PHONE AND THE CONTACT WAS PROVIDED GUIDANCE IN DIAGNOSING THE ISSUE. IT WAS THEN DETERMINED THAT THE LATCH SPRING HAD FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

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