NHTSA Complaint #11012831 — 2016 FORD EXPLORER

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING, THE CONTACT NOTICED AN ABNORMAL ODOR INSIDE THE VEHICLE RESEMBLING CARBON MONOXIDE WHILE THE RECIRCULATION AIR CONDITIONER WAS ACTIVATED. THE PASSENGER (THE CONTACT'S WIFE) NOTICED THE ODOR. THE CONTACT SAW THE FAILURE ON THE NEWS AND CALLED THE DEALER (L&S TOYOTA, 248 AUTO PLAZA DR, BECKLEY, WV, 25801; 304-252-8548; EXT 231) WHERE THE DEALER ADVISED THE CONTACT THAT THEY WERE TRYING TO SCHEDULE AN APPOINTMENT. THE CONTACT FAXED OVER SIX PAGES OF INFORMATION FOR THE DEALER TO TRY AND REMEDY THE CARBON MONOXIDE FAILURE. THE VEHICLE YEAR AND MODEL WAS INCLUDED IN INVESTIGATION NHTSA NUMBER: EA17002 (STRUCTURE, ENGINE). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.