NHTSA Complaint #11012660 — 2002 TOYOTA SEQUOIA STRUCTURE:BODY

Complaint Details

ODI Number	11012660
Vehicle	2002 TOYOTA SEQUOIA
Component	STRUCTURE:BODY
Date of Incident	July 24, 2017
Date Filed	August 3, 2017
Mileage	247,823 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

IN JULY, '17 I WAS TOLD THE FRAME OF THE VEHICLE HAS PENETRATING RUST. THIS WAS NOT SUPPOSED TO HAPPEN SINCE TOYOTA PUT CORROSION RESISTANT COMPOUND ON IT DURING THE SERVICE CAMPAIGN. THE VEHICLE WAS INSPECTED FOR RUST IN EARLY JUNE/ LATE MAY AND I WAS TOLD THERE WERE NO PENETRATING RUST AREAS. IN JUNE AND JULY I PUT OVER $2,000 IN REPAIRS INTO THIS VEHICLE AS I PLANNED TO DRIVE IT FOR SEVERAL MORE YEARS. I HAVE SINCE LEARNED THAT APPLYING THE CRC IS A BAND-AID AND WILL NOT STOP RUST ONCE IT HAS STARTED. I BELIEVE TOYOTA DID NOT ADDRESS THIS LIMITED SERVICE CAMPAIGN PROPERLY. I BELIEVE ALL VEHICLES IN THIS CAMPAIGN SHOULD HAVE HAD TOTAL FRAME REPLACEMENT RATHER THAN RELYING ON VISUAL INSPECTION AND USING A "BAND-AID" APPROACH.

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