NHTSA Complaint #11012609 — 2014 CHEVROLET SILVERADO 1500 ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	11012609
Vehicle	2014 CHEVROLET SILVERADO 1500
Component	ENGINE AND ENGINE COOLING
Date of Incident	July 27, 2017
Date Filed	August 3, 2017
Mileage	79,038 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT TOOK THE VEHICLE TO THE DEALER (MAUER CHEVROLET, 1055 MN-110, INVER GROVE HEIGHTS, MN, 55077) BECAUSE THE AIR CONDITIONER WAS BLOWING OUT ROOM TEMPERATE AIR. THE DEALER DIAGNOSED THAT THE AIR CONDITIONER CONDENSER WAS FRACTURED, CAUSING A REFRIGERANT LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE CONDENSER WAS COVERED UNDER THE BUMPER TO BUMPER WARRANTY. HOWEVER, DUE TO THE REFRIGERANT LEAK, THEY WOULD NOT COVER IT UNDER THE EMISSIONS WARRANTY. THE MANUFACTURER REPRESENTATIVE STATED THAT THEY WOULD ESCALATE THE CASE, BUT NO CASE NUMBER WAS PROVIDED. THE MANUFACTURER STATED THAT THEY WOULD RETURN THE CALL WITHIN FORTY-EIGHT BUSINESS HOURS. THE FAILURE MILEAGE WAS APPROXIMATELY 79,038.

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