NHTSA Complaint #11012520 — 2014 FORD TAURUS

MY CARE ONLY HAS 46+ THOUSAND MILES ON IT. IN FEBRUARY OF 2017, I CAME OUT TO START MY CAR AS I HAVE DONE EVERY DAY SINCE I GOT IT AS A USED CAR AT 22,000 MILES . THE CAR WOULD NOT START. IT JUST TURNED OVER, BUT WOULD NOT START! I HAD IT TOWED TO A CERTIFIED MECHANIC, AND IT WAS FOUND TO BE A BAD FUEL MODULE UNDER THE BACK SEAT. IT WAS REPLACED AND DROVE FINE FOR ABOUT 6 MONTHS. IT DID IT AGAIN IN EARLY JULY 2017. TOOK IT BACK, MODULE WAS BAD AGAIN. REPLACED AGAIN. DROVE IT FOR 1 DAY, TANK FULL OF 93 GAS, IT SHUTS OFF IN THE MIDDLE OF THE ROAD, ENGINE LIGHT COMES ON, AND WOULD NOT START (IT TURNED OVER, BUT WOULD NOT START LIKE IT WAS OUT OF GAS). I CHECKED FOR A RECALL, AND IN AUGUST 25, 2016 NHTSA DID A RECALL ON CAMPAIGN NUMBER: 16V621000. I CALLED FORD AS DIRECTED TO DO, AND WAS TOLD MY CAR DID NOT HAVE A RECALL ON THE FUEL SYSTEM. I ARGUED THAT I HAVE THE CAMPAIGN NUMBER, BUT THE PERSON VEHEMENTLY REFUSED TO EVEN LOOK UP THE NUMBER. THE CAR IS BACK IN THE SHOP. I LOVE MY CAR, BUT I AM FRUSTRATED THAT FORD WILL NOT ACKNOWLEDGE THE RECALL FROM AUGUST 2016. WHAT DO I DO? I CAN UPLOAD ALL OF MY INVOICES FORM MY MECHANIC WHEN HE PROVIDES THE TO ME.