NHTSA Complaint #11012154 — 2012 DODGE DURANGO

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT, SEVERAL WARNING INDICATORS FLASHED AND A DINGING NOISE WAS HEARD. WHEN THE TRAFFIC LIGHT TURNED GREEN, THE CONTACT PROCEEDED TO DRIVE VERY SLOWLY. THE VEHICLE LOST ACCELERATION AND THE WARNING INDICATORS BEGAN FLASHING AGAIN. THE VEHICLE LOST STEERING ABILITY, AND THE RADIO AND AIR CONDITIONING SEIZED. THE CONTACT CALLED A TOW TRUCK AND THE VEHICLE WAS TOWED TO A GOODYEAR STORE IN HIGHLAND CITY, TEXAS WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE CONTACT STATED THAT THE FAILURE FIRST OCCURRED ON JULY 27, 2017 AND THE VEHICLE WAS TAKEN TO THE HUFFINES DODGE/CHRYSLER DEALER IN PLANO, TEXAS. THE DEALER DIAGNOSED THAT THE ALTERNATOR AND BATTERY FAILED. THE VEHICLE WAS TOWED TO THE GOODYEAR SHOP IN HIGHLAND TEXAS FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.