NHTSA Complaint #11011962 — 2016 FORD EXPLORER

TRAVELLING AT 70 MPH MY VEHICLE'S RPMS DROPPED TO 500 - 1000, THE ACCELERATOR BECAME UNRESPONSIVE, AND I WAS FORCED TO PULL OVER TO THE SIDE OF THE ROAD. IN SPEAKING WITH THE MECHANICS AT THE FORD DEALERSHIP, THE CAUSE OF THE ISSUE WAS A FAILURE OF THE ELECTRONIC THROTTLE BODY (ETB). MY CAR WAS JUST OVER THE 36,000 MILE WARRANTY, AND ALTHOUGH THERE WAS A CUSTOMER SATISFACTION BULLETIN ISSUED, MY VIN NUMBER WAS NOT INCLUDED. THERE IS ALSO AN ACTIVE CLASS ACTION LAW SUIT FOR THE SAME ISSUE IN PREVIOUS MODEL YEARS, NOT INCLUDING 2016. I SPOKE DIRECTLY WITH FORD VIA A PHONE CALL, WHO APOLOGIZED AND SAID THERE WAS NOTHING THEY COULD DO TO COMPENSATE ME FOR THE EXPENSE. THERE IS OBVIOUSLY A VERY DANGEROUS SITUATION, AND PUT MY FAMILY IN DANGER. IN MY OPINION, FORD IS NOT BACKING THEIR PRODUCTS FOR WHAT IS A VERY SERIOUS SAFETY ISSUE.