NHTSA Complaint #11011347 — 2005 CHRYSLER PACIFICA

TL* THE CONTACT OWNS A 2005 CHRYSLER PACIFICA. WHILE REFUELING THE FUEL TANK, THE FUEL PUMP NOZZLE STOPPED INDICATING THAT THE FUEL TANK WAS FULL. AFTER A FEW DAYS OF BEING DRIVEN, THE VEHICLE STALLED DUE TO LACK OF FUEL; HOWEVER, THE FUEL LEVEL INDICATOR DISPLAYED THAT THERE WAS FUEL IN THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE JOHN OFFER DEALER (LOCATED ON 3220 SW TOPEKA, TOPEKA, KS 66611) WHERE THE VEHICLE WAS ONCE REPAIRED (DIAGNOSTIC UNKNOWN); HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THERE WOULD BE DIAGNOSTIC AND REPAIR FEES. THE VEHICLE WAS NOT REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD NOT REPAIR THE VEHICLE A SECOND TIME. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 193,000.