NHTSA Complaint #11011299 — 2013 FORD C-MAX ENERGI

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11011299
Vehicle	2013 FORD C-MAX ENERGI
Component	ELECTRICAL SYSTEM
Date of Incident	July 27, 2017
Date Filed	July 28, 2017
Mileage	47,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

CAR GOES DEAD AND 12-VOLT BATTERY IS BEING DRAINED BECAUSE FAULTY COMPUTER PROGRAMMING LEAVES ELECTRICAL MODULES ON EVEN WHEN THE CAR IS TURNED "OFF." UNCLEAR IF ITEMS THAT REMAIN ELECTRICALLY "HOT" POSE DIRECT SAFETY PROBLEMS, BUT CONSUMERS RISK BEING UNABLE TO START/RESTART THE CAR IN EMERGENCY OR NORMAL SITUATIONS. FORD DECLINES TO PAY FOR REPROGRAMMING THIS FAULTY DESIGN BEYOND THE NORMAL WARRANTY TIME (EVEN WHEN THE CAR IS COVERED BY A FORD EXTENDED "PREMIUM" WARRANTY). IN MY CASE, THE CAR WAS PARKED AT MY HOME AND THE BATTERY FAILED - TWICE IN A FEW WEEKS - OVERNIGHT IN WARM SUMMER WEATHER. I URGE YOU TO EXAMINE WHAT SYSTEMS ARE BEING LEFT ON AND TO URGE OR REQUIRE FORD TO CORRECT ITS DESIGN DEFICIENCIES. THANKS.

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