NHTSA Complaint #11005933 — 2013 TOYOTA SIENNA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11005933
Vehicle	2013 TOYOTA SIENNA
Component	STRUCTURE:BODY
Date of Incident	July 14, 2017
Date Filed	July 17, 2017
Mileage	39,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

THE CABLE OF MY AUTOMATIC DOORS OF MY TOYOTA SIENNA SNAPPED. WHEN I TRIED TO OPEN THE DOOR USING MY KEY FOB, THE DOOR OPENED, BUT THEM PROCEED TO MAKE A HIGH PITCHED BEEPING NOISE (LIKE WHEN YOU TRY TO LOCK THE DOORS WHILE ONE OF THE DOORS IS OPEN). THE DOORS DO NOT AUTOMATICALLY CLOSE AND IT NEEDS TO BE MANUALLY CLOSED. AFTER INVESTIGATING, I NOTICED THAT THE CABLE OF THE VEHICLE WAS SEVERED. THE CAR HAS BEEN ROUTINELY MAINTAINED AS SUGGESTED BY TOYOTA AND HAS 39,000 MILES ON THE VEHICLE AND WE ARE THE ORIGINALLY OWNERS OF THE CAR.

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