NHTSA Complaint #11001929 — 2011 FORD FOCUS

TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHEN THE DRIVER WAS ATTEMPTING TO UNLOCK THE DOORS, THE FRONT LOCKS AUTOMATICALLY LIFTED UP, BUT THE REAR LOCKS REMAINED INSIDE THE DOORS. ALL FOUR DOORS WERE NOT ABLE TO BE OPENED. THE DRIVER ATTEMPTED TO LIFT THE REAR LOCKS, BUT THE KNOBS FOR THE DOOR LOCKS WERE LOCATED. THE DRIVER WAS UNABLE TO MANUALLY LIFT THE KNOBS DUE TO THEM BEING INSIDE THE DOOR PANEL. THE DRIVER HAD TO ROLL DOWN THE WINDOWS IN ORDER TO GET OUT OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (WINDELL FORD) WHO INFORMED THE CONTACT THAT THERE WAS NO RECALL ON THE VEHICLE. THE DEALER DIAGNOSED THAT ALL LOCKS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE FACT THAT THE LOCKS COULD NOT BE MANUALLY DISENGAGED WAS NOT A SAFETY ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 92,046.