NHTSA Complaint #10993905 — 2011 TOYOTA SIENNA

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	10993905
Vehicle	2011 TOYOTA SIENNA
Component	STRUCTURE:BODY:DOOR
Date of Incident	April 30, 2017
Date Filed	June 8, 2017
Mileage	92,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE POWER SLIDING DOOR ON THE DRIVER AND PASSENGER SIDES WERE INOPERABLE. THE VEHICLE WAS TAKEN TO CLEMONS TOYOTA (LOCATED AT 2839 N. COURT ROAD, OTTUMWA, IA 52501); HOWEVER, THE DEALER WAS UNABLE TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE DOORS WERE UNABLE TO BE MANUALLY OPERATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

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