NHTSA Complaint #11063626 — 2011 TOYOTA SIENNA

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 55 MPH, THE REAR PASSENGER SLIDING DOOR OPENED INDEPENDENTLY AND THE DOOR WARNING INDICATOR ILLUMINATED. THE DRIVER COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND ATTEMPTED TO LOCK THE SLIDING DOOR, BUT IT FAILED TO REMAIN LOCKED. THE DRIVER PLACED A ROPE AROUND THE SLIDING DOOR TO KEEP IT FROM SLIDING OPEN AND RESUMED DRIVING. THE CONTACT CALLED STOCKTON TOWN TOYOTA AT (209) 320-1800 (LOCATED AT 2150 E HAMMER LN, STOCKTON, CA 95210) AND WAS INFORMED THAT THERE WOULD BE A FEE TO DIAGNOSE AND REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE MANUFACTURER STATED THAT THE WARRANTY WAS EXPIRED AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.