NHTSA Complaint #10993716 — 2017 CHRYSLER PACIFICA PLUG-IN HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10993716
Vehicle	2017 CHRYSLER PACIFICA PLUG-IN HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	May 24, 2017
Date Filed	June 7, 2017
Mileage	230 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

DRIVING ON INTERSTATE WHEN THE CAR BASICALLY LOST FORWARD DRIVE IN THE MIDDLE OF THE HIGHWAY. WAS IN TRAFFIC, GOING APPROXIMATELY 5MPH WITH THE ADAPTIVE CRUISE CONTROL ON, BRAKED FOR SLOWING TRAFFIC AND ON TRYING TO RE-ACCELERATE GOT NO POWER. AND DRIFTED SLOWLY TO A STOP WHILE TRYING TO RE-ENGAGE DRIVE. VEHICLE IS PHEV, WAS RUNNING ON BATTERY WITH PLENTY OF CHARGE AT THE TIME AND PLENTY OF GAS FOR HYBRID GAS ENGINE BACKUP, BUT NEITHER PROVIDED POWER. TRIED UNSUCCESSFULLY TO TURN THE CAR OFF, RESTART, RESET, ETC., BUT NOTHING WORKED DESPITE POWER TO DASH ELECTRONICS. WAS PUSHED TO SHOULDER BY STATE POLICE AND SUBSEQUENTLY TOWED TO DEALER....UPDATED 11/03/17 *BF UPDATED 11/9/2017*JS

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