NHTSA Complaint #10993321 — 2008 SCION XB

WE ARE VICTIMS OF THE OIL CONSUMPTION ISSUE TOYOTA WAS HAVING WITH CERTAIN MODELS. WE DID NOT KNOW ABOUT THIS PROBLEM UNTIL WE WENT TO THE DEALERSHIP COMPLAINING ABOUT LOW OIL AFTER WE HAD TO PUT OIL IN THE CAR AFTER WE HAD AN OIL CHANGE DONE. WE THEN FIGURED OUT THIS ISSUE HAD BEEN OUTSTANDING FOR YEARS BUT WE WERE NEVER NOTIFIED ABOUT THE ISSUE. WE CONTACTED TOYOTA AND THEY EXPLAIN THE WARRANTY EXPIRED LAST MONTH AND THEY WOULD NOT HELP US OUT AT ALL. HOW COULD THEY ABANDON A CUSTOMER WHEN A KNOWN ISSUE HAS OCCURRED. WE WERE TOLD BY THE DEALERSHIP THAT SEVERAL CARS HAD COME IN WITH THE SAME ISSUE AND THAT IT WAS COMMON. HOW COULD TOYOTA GET AWAY WITH A FAULTY PRODUCT AND NOT BE HELD ACCOUNTABLE. THEY HAVE LOST MY SUPPORT SINCE THEY WILL NOT SUPPORT ME. WE NOW HAVE A CAR THAT IS NOT WORTH ANYTHING BECAUSE OF THE COST OF REPAIRS. THIS FINANCIALLY SETS US BACK AND WILL NOW PUT MY FAMILY INTO A FINANCIAL BIND SINCE WE ARE FORCED INTO LOOKING FOR ANOTHER RELIABLE CAR TO COMMUTE TO WORK IN. THANKS FOR NOTHING TOYOTA.